Friday, June 3, 2011

Recall: Primal Raw Pet Foods

http://www.primalpetfoods.com/company/recall

Primal Pet Foods News
For immediate release.

May 28, 2011


Dear Primal Pet Foods customers,

Primal Pet Foods has initiated a voluntary recall of their Feline Chicken & Salmon Formula with a "Best By" date code of 043112-17 because this product may be contaminated with Salmonella. The only product affected is limited to Feline Chicken & Salmon Formula with a "Best By" date code of 043112-17. No other Primal Pet Foods products are affected.

The affected product is limited to the Primal Pet Foods Feline Chicken & Salmon Formula packaged in the following forms:

  1. 4 lb chicken & salmon nuggets (UPC# 8 95135 00025 0) with a "Best By" date code of 043112-17

The "Best By" date code is located on the front of the package on the right side of the product label. The affected product was distributed through retail stores sales in the United States.

Please be assured, no human or pet illnesses have been reported to date in connection with this issue. Also, no other Primal Pet Foods products are affected by this issue.

If you have purchased a bag of Primal Pet Foods Feline Chicken & Salmon Formula Raw Frozen Diet (nuggets) with the "Best By" date code of 043112-17, we ask that you take one of the following steps.

  1. If you are a consumer and have purchased the affected product, please contact Primal Pet Foods directly at 866-566-4652 Monday-Friday 8AM-4PM PST and we can assist in getting you a full refund or replacement from your local retailer that it was originally purchased from. You'll be instructed to bring the unopened package to your local retailer for a full refund or replacement.
  2. If your package has been opened, please dispose of the raw food in a safe manner by securing it in a covered trash receptacle. Then, contact Primal Pet Foods directly at 866-566-4652 Monday-Friday 8AM-4PM PST and we can assist in getting you a full refund or replacement from your local retailer that it was originally purchased from. You'll be instructed to bring your receipt (or the empty package in a sealed bag) to your local retailer for a full refund or replacement.

We truly appreciate your cooperation, and we apologize for any inconvenience that this matter may have caused for you. If you'd like to speak with one of our representatives regarding this issue, you can call our customer service line at 866-566-4652 Monday-Friday 8AM-4PM PST.

Our Commitment to Quality
We want to reassure you that Primal Pet Foods is committed to the health and safety of your pets. Our quality control and quality assurance programs include but are not limited to: Good Manufacturing Practices (GMP's), Sanitation Standard Operating Procedures (SSOP's), a Hazard Analysis & Critical Control Points (HACCP) program, regular lot segregation, and other industry best practices. Our manufacturing facility also adheres to these specific quality measures:

  1. Our ingredients are sourced from USDA inspected facilities, and/or facilities regulated by the FDA
  2. We adhere to state and federal regulations regarding product safety
  3. Our manufacturing facilities are USDA and California State Department of Agriculture inspected.

In addition to the industry best practices listed above, and in an abundance of caution, we're taking additional steps in our manufacturing process to help ensure that our products are free of all pathogenic bacteria.

As always, Primal Pet Foods is fully committed to maintaining the highest quality standards in the pet food industry. Thank you for your continued trust in Primal Pet Foods.

Matt Koss
CEO, Primal Pet Foods

10 comments:

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  7. Where can you go to hear about animal food recalls like this? I feel like this kind of information never makes it into the news! I've never had a problem with the brands I've used before, but I just want to make sure I know where I can find information so I can check periodically. The health of my animals is my top priority.
    Claudia Rosenburg | http://www.springhillvet.com

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  8. This website lists the recalls:
    http://www.fda.gov/animalVeterinary/safetyhealth/recallswithdrawals/default.htm

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  9. Having the right pet food can change benefit your pet's health. You do not always want to give them raw food that can sometimes make them sick. Give your pets the same pet food and do not suddenly change their food. It can really mess with their digestive track.
    http://nerangstockfeed.com.au/products-and-services

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  10. We do not recommend feeding one brand of food long term to healthy pets. There are both nutritional and safety reasons for this.

    In the past, when widespread problems such as taurine deficiencies or the melamine pet food recall were discovered, the pets who experienced most severe disease were being fed by an owner who was loyal to a single brand of food. We recommend switching between companies on a regular basis to distribute and reduce this risk.

    There are also nutritional or health-related reasons for rotating through a variety of brands.

    We don’t know everything about dog and cat nutrition – nutrition researchers spend billions of dollars yearly to clarify ongoing questions in human nutrition. Animal nutrition doesn’t get nearly this investment level! Considering the ‘unknowns’ in animal nutrition, you may find that s/he does better on some foods and worse on others, because companies formulate their foods in different ways..

    Pet food companies usually operate on some basic philosophy. For instance, one well established company formulates diets to provide protein at lower levels because there is an underlying belief that more protein may harm kidney function. Another provides protein at very high levels because they believe that all dogs and cats are identical to their wild ancestors.

    All dogs and cats are genetically distinct individuals, and pure breeds may also have genetic differences from other breeds. It has been well established that the requirements for each of about 40 essential nutrients vary from individual to individual – some animals require 5X the level of Vitamin B5 than others, for instance. We do not have the technology at this time to determine these requirements at the genetic level, so we recommend that you change companies regularly as there should be different nutrient levels in their foods.

    Finally, we are often asked how to ‘stimulate the immune system’. Food turns genes on and genes off. These genes produce the proteins that act as regulatory agents. Making dramatic changes in the nutritional profile of the diet can turn these proteins on and off – some have described it as “exercising” the immune system. Variety in the diet is good for our pets as well as for us!

    Here is how to rotate diets –

    1. Change COMPANIES (and not just brands within a company, or flavors within a brand) every 2-4 months for dogs. Cats prefer new flavors often so you can change brands or just flavors within one brand every few days to weeks
    2. Change flavors – use chicken, turkey, lamb, beef and fish varieties. Do NOT use rabbit, pheasant or other exotic flavors for well pets. That much variety is unnecessary and we may want to reserve some protein sources to be “novel” for your pet if a medical condition requires it in the future.
    3. Consider changing the form of the food sometimes – there are dry kibbles, canned foods, dehydrated cooked foods, and pasteurized raw foods from which to choose.
    4. Try to develop a list of 3-5 different companies to rotate through over time.

    You’ll no doubt spend time on the web and looking at labels in the aisles of your favorite pet stores. Have fun!

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